Operating the service is easy as never!

SMSonnet is a handy web service to implement SMS marketing campaigns. Also, SMSonnet is entirely web service and doesn’t need any programs or applications for your computer and your SMS recipients. You can do bulk SMS distribution through the website in the Internet browser that means there is a great opportunity to work from any part of the world – while lying on the beach or having a good time at the restaurant, so you do not need to attach your marketing manager or yourself to the working place.

All you need is Internet connection! Bulk Messaging is the distribution of large amounts of SMS messages for delivering to mobile phone terminals. It is used by media companies, enterprises, financial institutions (for marketing and fraud monitoring) and customer brands for a variety of goals including entertainment, enterprise and mobile marketing.

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F.A.Q.

Registration and payment questions
How to register for the service?

Use the Sign in button in upper left part of the webpage, or just follow this link. Choose your username and password; enter your name, surname, mobile number, country, e-mail. Use your username and password to log in the system.

How to choose appropriate rate plan?
 

Depending on the destinations you will send you bulk SMS and the amount of SMS you need to send, we offer you several Rate plans (Starter, Professional, Enterprise) - which differ dependingly of the amount you top up your account. At page Pricing, you can see available Rate plans, choose your Rate plans and press "Try now".

 

You will move to Sing up to create your account at SMSonNet platform, move to Purchase >> Your rate plan will be visible here. By default, the system assigns you Starter Rate plan. It will be changed after you top up your account (according to Pricing approach described on Pricing page).

 

If your account funds are insufficient to purchase an option, it will have to refill your balance. To top up the balance, proceed to Purchase > click Top up your balance. In the dialog that appears, select the currency, enter the amount and click Put to cart.

 

Proceed to the cart by clicking Shopping cart in the top right corner of the page. After this proceed to payment according to instructions of the system.
How can I top up my balance?
 

Since it is a prepaid service; we offer PayPal payment method


To top up your account, you need to:
  1.  Log in to your account
  2.  Proceed to Purchase menu (see it on the left side of the Dashboard). Here you’ll see the Rate plan assigned to you and a button Top up your balance.
  3. Click Top up your balance. In the dialog that appears, select the currency, enter the amount and click Put to cart.  
  4.  Proceed to the cart by clicking Shopping cart in the top right corner of the page. After this proceed to payment according to instructions of the system.
Which currencies do you accept?

All transactions are in Euro (EUR) by default. You can top up your balance using the other currencies accounts (card, PayPal account), the payment will be converted according to the currency rate at the moment of payment.

What are your rates?

You can clearly check them anytime on our Pricing page.

Can the rates change?

 

Since we purchase wholesale SMS from Tier 1 carriers, the rates can change weekly to us. On a monthly basis, we review our rates and if necessary increase or decrease them in line with the carriers’ charges.

We are going to inform you about any changes in out rates at our Blog and by newsletters, you'll receive them if subscribe using the subscription form in the footer of the website.

Are there any requirements for minimum payments?
Yes!
As far as we offer discounts on the rate plans (you can see here) there is a requirement for minimal payment - which is 10 EUR  - the cost of Starter rate plan. In case you top up your account in the amount less than 10 EUR, you'll not be able to buy the initial rate plan to start work on SMSonNet platform.

Note! Pay attention, when refilling your account by PayPal, the system takes its fees for the balance transfer. To get more information, please, visit PayPal official website.
Are there additional costs?

No, the rates displayed at Pricing page are without any hidden charges.


All prices referred to herein are excluding VAT. Please note that VAT only will be applied to those companies registered in EU and which they do not provide us a valid VAT number or to private users. Companies or private users outside EU, will not be charged for VAT by SMSONNET.

Please note, when refilling your account by PayPal, the system takes its fees for the balance transfer. To get more information, please, visit PayPal official website.

 

Do you provide VAT receipts or invoices?

Yes, we provide invoices for all your payments. To request the invoice, please, contact us filling up the feedback form at the end of this page.

 

How do I know my payment details are secure on your website?

Our website uses SSL encryption, and it is an approved secure website according to industry standard. All data use 2048 bit signatures and up to 256 encryption with highest possible levels of security.

 

What is your VAT number for VAT claims?

Our VAT number is MT21036433.

Where can I see my rate plan and SMS costs?
You can review your rate plan at Purchase menu where you can review your current rate plan (by clicking on plan details button) and refill your balance (add funds to your account) by clicking top up your balance button; specify the amount to pay in desired currency and proceed to PayPal website to complete the transaction.

Note! To start bulk SMS campaign, you need first to top up your balance click Top up my balance > input the amount of payment > put to cart and proceed to PayPal to make a payment.

Please note that it can take up to 1 min for the newly purchased package to take effect.

 
SMS campaign settings questions
What is Sender ID and why I need to set up it?
The Sender ID is the name of the person or company that is sending the SMS. For example, you want to send SMS in bulk from your company’s name, from a specific brand or your name, or any other name or number.

You can choose between a name that already exists or create a new one, just click on the box or write down the name, all these you can do at Campaigns while creating new SMS Campaign.

NOTE! Sender ID should be an alphanumeric string (16 characters maximum).
How to add contacts (phone numbers of my clients)?
The Contacts page serves to create and edit message recipients and organize them into groups by assigning tags to them.



Contacts
The three rightmost table columns contain the following controls:

· Details, marked by i - information - contains the button that opens the contact's details window and allows editing the contact (click for the purpose).
· Blacklist - a lock icon - contains the button that serves to exclude the contact from mailouts. Once the contact is blacklisted, the button changes to green lock icon.
· Remove contains is marked by recycle bin button that serves to delete the record.

To add a new contact, click Create contact. Fill the appropriate fields in the Add contact dialog that appears. Assign one or several tags to the contact by clicking on them. Add a new tag if necessary. Click Save contact.



Alternatively, load one or multiple contacts from an MS Excel file by clicking Import contacts. The file must contain at least one column with phone numbers. In the Import Contact dialog that appears select or create the tags for the contact(s), configure the column headers as appropriate. In the Merge type list select the way duplicates must be handled and click Import.



The import results are displayed in the dialog as shown below.


Click Delete contacts with this tag to remove contacts associated with a specific tag. Contacts with several tags will not be removed.
How to send 1 SMS?

You can Send message directly from the Dashboard - homepage of SMSonNET.

Note! You can send SMS only if you have positive balance.



Find Send message control, it allows quickly sending one or several messages for testing purposes. Complete the following fields:


  • Sender ID: alphanumeric string (16 characters maximum).
  • Recipient: the recipient's phone number (must contain the country code)
  • Message: text of the SMS
  • Long message split mode: the parameter defines how long messages are treated. The drop-down list contains the following values:

- Cut (trim message text according to GSM spec)

- Payload (send SMPP message with text in message_payload field)

- Split (split message into several with UDH)

- Split (using SAR TLV fields)

Click Send SMS.



Alternatively, click Send campaign from the file to load the campaign parameters from an MS Excel file. The file must contain three columns: Sender ID, Recipient and Message text. Click send SMS. In the Send campaign from file, dialog configure the column headers as appropriate and click Send messages.

To check the status of the campaign, go to the Campaigns page and click Send from file tasks.



You can also insert short links in the message body.

 

Note! The maximum character length for 1 SMS in Latin-based alphabet languages like English, French, and Spanish is 160 symbols. Long text messages are divided into parts 152 symbols each. The maximum length of 1 SMS by other non-English characters (languages not using a Latin-based alphabet, like Arabic or Chinese) is 70 symbols. Long text messages are divided into parts 67 symbols each.

 
How to create and send bulk SMS Campaign?

To create a new campaign, click Create Campaign.



Follow the steps of the Create campaign dialog:

  1. Click Book icon to select the sender ID or type a new one in the edit box. A sender ID is the name of the person or company that is sending the SMS (alphanumeric string up to 16 characters). Click Continue to next step >.
  2. In the drop-down list, select an existing message or add the new template to create a new one. Select the long message split mode, review and, if necessary, edit the message. Optionally, using the Add markers drop-down list, include markers to the text to personalize the message. When finished, click Continue to next step >.
  3. Select tags and configure the list of recipients. Tags are groups of recipients that can be configured according to your needs. Click on the appropriate tag, select the sort order, and edit the list of recipients if necessary. Click Delete orange icon to remove the recipient from the mail out. To add a new recipient, click Add contact. When finished, click Continue to next step >.
  4. Configure the campaign description and set the schedule. Click Start now for immediate launch or Set a future time for a scheduled mail out, and specify the date and time. 
  5. Click Test campaign to test the mail out. In the dialog that appears, specify the number to which the SMS will be sent, and click Send SMS.
  6. Click Submit campaign.
  7. In the preview window that appears, click Create Campaign again. The campaign will appear in the table.
  8. Alternatively, click Send campaign from file tasks to load the campaign parameters from an MS Excel file (same as in the Dashboard). Click Send campaign from file tasks to view the campaign status (illustrated in the Dashboard section).
How to create multiple groups of contacts and target on them?

At the Contacts menu, you can add tags and assign them to contacts. For example tags according to some target: age, gender, interest, and other. Use tags of contacts at Campaigns menu, while setting the SMS campaign (at Step 3 > Select tags).

How to upload contacts database from my PC?

To upload Contacts (phone numbers) from a file go to Contacts menu of the control panel >> click Import Contact >> choose file at your PC\laptop >>> In Pop-up assign columns names (first name, last name, phone) >> Create tag \ choose if created before >> click Import.

 

Note! Your file should be .csv or .xls format and should contain columns with the following details: first name, last name, phone (mandatory), comments for each recipient (but without column titles). You can add five more additional fields for other data about your client.

 

How to schedule SMS campaigns?

At Campaigns menu, while creating SMS campaign, you may either run it at the moment or set up future date and time of the campaign.

Where can I see the reports of the messages sent?

See the report at Statistics menu. Here you can see all the messages and their statistics that were sent out using this account. It is possible to apply filters to message parameters and display messages for a specific campaign; here you can also export your statistics data to the .xls file.

 

Can I send test SMS?
Yes, we offer you 1 EUR free to test our SMS service and you can use it for free! So you can ensure the quality and keep getting benefits by choosing your rate plan.
Which countries can I send bulk SMS?

We provide you bulk SMS distribution to over 200 countries. To see the detailed list of countries, please, move on to the Pricing page.

 

Can I send bulk SMS to multiple countries?

Yes, you can.

 

How many contacts can I send a message?

We do not limit the number of contacts to send SMS to.

What is the maximum message length of the SMS?

 

The maximum character length for 1 SMS in Latin-based alphabet languages like English, French, and Spanish is 160 symbols. Long text messages are divided into parts 152 symbols each.

The maximum length of 1 SMS by other non-English characters (languages not using a Latin-based alphabet, like Arabic or Chinese) is 70 symbols. Long text messages are divided into parts 67 symbols each.

 

How many SMS can I send in bulk per day, per month? Are there any restrictions?

There is no restriction on daily SMS amount that you can send. Note, the limit on SMS amount per month is 1 million.

 

Can I receive incoming SMS?

No, our system provides only outgoing SMS.

In which languages can I send SMS

You can send bulk SMS in any language you like.

Can I connect SMS service to my corporate system (API integration)?
Yes, at the menu Connections of the control panel, you can add and edit external application connection parameters. You can use this interface to set up credentials for your system or application to make it able to interconnect with SMS retail system and send messages through the module.   HTTP template is as follows: <portal_url>/rest/send_sms? from=<ani>&to=<dnis>&message=<message>&username=<username>&password=<password>  where username and password are the credentials that should be taken from this interface; ani - Originator address; dnis- Destination number; message - text message.   If you need support to implement SMSonnet service connection to your application, please, contact us using the feedback form below.
SMSONNET control panel questions
How can I use Blacklist menu?

If you want to extract someone’s contact from your contacts list not to send SMS to this number (or numbers), you can add this contact to Blacklist – in this case, the number will never receive you SMS (until you delete it from the Blacklist).

 

What for is Templates menu?

 

Here you can create as many message templates as you need, specifying template name and message body (with tags %from%, %to%, %first name%, etc.). Use these templates when setting up Campaign.

What for is Purchase menu?
Here you can review your current rate plan (by clicking on plan details button) and refill your balance (add funds to your account) by clicking top up your balance button; specify the amount to pay in desired currency and proceed to PayPal website to complete the transaction.  
What for is Connections menu?
Here you can add and edit external application connection parameters (API integration). You can use this interface to set up credentials for your corporate system or application to make it able to interconnect with SMS retail system and send messages through the module. See also our article.

HTTP template is as follows: <portal_url>/send_sms?ani=<ani>&dnis=<dnis>&message=<message>&username=<username>&password=<password> where username and password are the credentials that should be taken from this interface; ani - Originator address; dnis- Destination number; message - text message.

 
What for is Account Settings menu?
At Account menu, you can review the details of your profile and edit it (registration data, localization settings (Russian\English\Spanich and Italian), your name, middle name, last name).   Besides here you can revive your order details that is the history of your payments.
Technical questions
What if I have lost/forgot my login or password?

 

In case you have lost your login or password, you can recover it. When you are trying to log in, click Forgot and follow the instructions.

 

How does the service work?

Please, visit our Tour page.

Do I need to buy any equipment?

Absolutely not! You just need a PC, tablet or a mobile phone having an Internet browser and Internet connection.

Do I need a PC to use SMSonNet service?

 

SMSonnet is a web service. Yes, you need a PC, tablet or a mobile phone having an Internet browser and Internet connection.

 

With any question about SMS service setting, payment or discounts you can ask our managers

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