To perform its work properly and get the highest performance call centers apply a variety of means of communication with subscribers. Various tools are used to accept and process the request, as well as to give the fastest response. Among the tools, there are first of all the telephone calls, online queries on the website, SMS alerts and notifications, as well as video conferencing or IP telephony.
On the example of SMSONNET let’s see how bulk SMS service can be applied at the contact center. SMSONNET service is an online service, which is designed for sending short messages to subscribers: SMS alerts, SMS reminders, notification messages, etc. This method increases the effectiveness of standard methods of communication with subscribers without much effort for the call center managers.
So, concluding the described above we can say – applying bulk SMS at the contact center facilitates the work of call center employees, saves their time and effort, reduce communication costs. With the help of SMS service, it is especially advantageous to respond to numerous requests that do not require a direct conversation with the subscriber, in case a certain setting, notification, alert or reminder needs to be sent.
It’s not a secret that the primary role at the contact or a call center is assigned to the voice communication of call center manager with the customers. There are many points the call center needs to take into account to satisfy the best quality and the highest efficiency, no matter the call center is outsourced or operates as a part of the business.
In this article, we will review the only point a very important one – the assurance of the highest quality voice communication. One of the most reliable and cost-effective ways is introducing IP telephony at the contact center. Besides setting up a special hardware and equipment this process includes the voice traffic terminating via IP that is VOIP termination.
VoIP allows reducing expenses for international communication for the call centers operating globally. To implement the VoIP termination our advice to the call center owners is cooperate with the reliable Telecom partner, such as PST Ltd. Company. Platinum Services Telecommunication Ltd. holds a stable position at VoIP market for many years and assures the best quality voice termination and highest quality technical support.
Besides, PST provides an easy online access to the wholesale VoIP routes through its web solution VoIPlatinum Portal (https://portal.voiplatinum.com) and it is a convenient and fast way to access the international A-Z routes for voice termination.
At VoIPlatinum Portal the contact center manager is able:
PST provides 24×7 technical support and network monitoring on all the service levels.
Along with the SMSONNET, VoIPlatinum Portal wholesale web platform is the advantageous solution for call center and contact center willing to cut the costs of international phone communication.